Last updated: August 17, 1945
This Terms and Conditions document ("Terms & Conditions") governs the use of website creation, system development, and maintenance services provided by Mulai Digital (hereinafter referred to as "Company", "We", "Us"). By using our services, you ("Client", "User") are deemed to have read, understood, and agreed to the entire contents of these Terms & Conditions.
1. Scope of Services
The Company provides the following services, but is not limited to:
Website creation and development services
Web-based system development
Website maintenance, care, and updates
Website performance and security optimization
Technical consultations related to websites and systems
Service details, scope of work, completion time, and costs will be detailed in a separate document such as a Proposal, Work Agreement (SPK), or Invoice.
2. Client Rights and Obligations
The Client is obliged to:
Provide complete and accurate information, data, content, and materials as required.
Ensure that all submitted content does not violate any laws or third party rights.
Make payments in accordance with the agreed-upon terms and deadlines.
Provide feedback or approval within a reasonable time during the work process.
The Client has the right to:
Receive services according to the agreed-upon scope.
Receive work progress reports as agreed.
Submit revisions according to the agreed-upon terms.
3. Company Rights and Obligations
The Company is obliged to:
Complete work according to the agreed-upon scope and schedule.
Maintain the confidentiality of Client data and information.
Provide technical support according to the selected service package.
The Company has the right to:
Delay or terminate services if the Client violates the Terms & Conditions.
Refuse requests outside the agreed-upon scope of work.
Use work results as a portfolio, unless otherwise agreed in writing.
4. Payment
All service fees will be disclosed and agreed upon. Before work begins
Payment is made according to the terms stated in the invoice or agreement.
Late payment may result in delays or termination of services.
Fees paid are non-refundable, unless otherwise agreed in writing.
5. Revisions and Changes to Work
The number of revisions included in the service will be determined in the initial agreement.
Change requests outside the initial scope will incur an additional fee.
Revisions do not include major conceptual changes that differ from the initial agreement.
6. Maintenance and Technical Support
Maintenance services are only valid during the active contract period.
Maintenance includes bug fixes, system updates, and monitoring according to the package.
The Company is not responsible for damages resulting from use outside the terms or intervention by third parties.
7. Intellectual Property Ownership
The website or system ownership will belong to the Client after all payment obligations have been completed.
The Company reserves the right to retain a copy of the source code for backup and portfolio purposes.
Third-party licenses (plugins, themes, libraries) are subject to the terms of their respective license owners.
8. Confidentiality of Information
Both parties agree to maintain the confidentiality of all confidential information.
Confidential information may not be shared with third parties without written consent.
These provisions remain in effect even after the collaboration has ended.
9. Limitation of Liability
The Company is not responsible for indirect losses, data loss, or lost profits.
The Company does not guarantee that the service will be 100% error-free.
The Client is solely responsible for the use of the website and the content displayed.
10. Force Majeure
The Company is not responsible for delays or service failures due to circumstances beyond its control, including but not limited to natural disasters, network disruptions, government policies, or other emergencies.
11. Termination of Services
The collaboration may be terminated by either party with written notice.
Termination of services does not extinguish outstanding payment obligations.
Client data will be transferred as agreed upon after the obligations are completed.
12. Applicable Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.
13. Changes to Terms & Conditions
The Company reserves the right to change these Terms & Conditions at any time. Changes will be announced through the official website or other communication media.
14. Contact
If you have any questions regarding these Terms & Conditions, please contact:
Mulai Digital
Email: email@mulaidigital.com
WhatsApp: +6282186087887
By using our services, you acknowledge that you have